Last Updated: 28th August 2025
At NepaliEagle, customer satisfaction is our priority. If you are not fully happy with your purchase, you may request a return or exchange under the following conditions.
1) Eligibility for Returns
- Items must be returned within [X days, e.g., 7 days] of delivery.
- Products must be unused, unworn, and in their original packaging with all tags/labels intact.
- Proof of purchase (order confirmation/invoice) is required for all returns.
2) Non-Returnable Items
- Personalized or custom-made products.
- Perishable goods (such as food items, flowers, etc.).
- Hygiene-related products like cosmetics, undergarments, or opened personal care items.
- Products marked as “Final Sale” or “Non-Returnable” on the product page.
3) Return Process
- Contact our customer support within the return window with your order details.
- We will guide you through the return process and provide pickup/return instructions.
- Customers may be responsible for return shipping costs unless the product is defective or incorrect.
4) Refunds
- Refunds will be issued to the original payment method (where possible) once the returned product is inspected and approved.
- Refund timelines may take [X working days, e.g., 5–10 days] depending on your bank or payment provider.
- Shipping or handling charges (if any) are generally non-refundable.
5) Exchanges
- You may request an exchange for a different size, color, or product (subject to availability).
- If the item is unavailable, a refund will be issued instead.
6) Damaged or Defective Items
If you receive a defective, damaged, or incorrect item, please contact us immediately with photos. We will arrange a replacement or full refund at no extra cost.
7) Contact Us
For returns, exchanges, or refund queries, reach us at:
Email: [email protected]
Phone: 9812345678
Address: New Baneshwor Kathmandu