Refund Policy – NepaliEagle

Last Updated: 29th October 2025

At NepaliEagle, we aim to make your shopping experience smooth and trustworthy. This Refund Policy explains when and how refunds are processed.

1) Refund Eligibility

• Refunds are issued only for products that meet our Return Policy conditions.
• Refunds apply when:
  • The product is returned in original condition.
  • The product delivered was damaged, defective, or incorrect.
  • The order was cancelled before shipping.
• Items marked as non-refundable at the time of purchase are not eligible.

2) Refund Process

• Once we receive and inspect the returned product, we will notify you of approval or rejection.
• If approved, your refund will be processed within [X working days, e.g., 5–10 days].
• Refunds will be credited back to your original payment method (bank account, wallet, or card).
• If original payment is unavailable, store credit or alternative arrangements may be offered.

3) Non-Refundable Costs

• Shipping charges (if any) are non-refundable unless the refund is due to a damaged, defective, or incorrect product.
• Cash on Delivery (COD) convenience fees (if applicable) are also non-refundable.

4) Late or Missing Refunds

• If you haven’t received your refund after the approved timeline, first check with your bank or payment provider.
• If the issue persists, contact us and we will assist in tracking your refund.

5) Contact Us

For any questions about refunds, please contact:

Email: [email protected]
Phone: 9812345678
Address: New Baneshwor Kathmandu